Contact information and help

Support service:

+7 495 966 4 669 Support service is available on Weekdays from 09-00 to 18-00 Address:
JSC "CityBike", Berezhkovskaya Emb., 20, bld.9

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Frequently asked questions

There is a stolen or lost bike in the street

If there is a Velobike station nearby, please park the bike carefully into the dock. You can save someone's money. If there is no station nearby, call Velobike's support service +7 495 966 ​​4 669

The bike is stolen

Call the police by dialing 112. Then call Velobike's support service +7 495 966 ​​4 669. You will need to write a statement and get the ticket-notification in the police office.